Return Policy
Spicy Hivez is committed to providing high-quality organic honey and related products to our valued customers. If you are not satisfied with your purchase, we are here to assist you with returns under the following conditions:
1. Eligibility for Returns
We accept returns under the following circumstances:
The product received is damaged or defective.
The wrong product was delivered.
The product received is expired or compromised in quality.
The item is missing from the order.
To be eligible for a return, the product must be:
Unopened and unused (except in cases where the product arrived damaged or defective).
In its original packaging with all tags, labels, and accessories intact.
Reported for return within 7 days of delivery.
2. Non-Returnable Items
Certain products are not eligible for returns, including:
Opened or used products (unless defective or damaged upon arrival).
Items purchased during special sales, discounts, or promotional offers.
Perishable products where safety and hygiene may be compromised.
Items returned without proof of purchase or order confirmation.
3. Return Process
If your purchase meets the eligibility criteria, follow these steps to initiate a return:
Contact Us: Email us at [email protected] or call us at +91 98770 81319 with your order details, reason for return, and supporting photos (if applicable).
Approval & Instructions: Our support team will review your request and, if approved, provide return instructions and a return shipping label (if applicable).
Return the Product: Securely pack the item in its original packaging and send it to the designated return address. Ensure proper handling to avoid damage in transit.
Inspection & Refund Processing: Once we receive the returned item, our team will inspect it. If it meets our return conditions, we will process your refund or replacement within 5-10 business days.
4. Return Shipping Costs
If the return is due to an error on our part (wrong item, defective product, damaged package), Spicy Hivez will cover the return shipping costs.
If the return is due to the customer’s change of mind or incorrect order placement, the customer will be responsible for the return shipping fee.
5. Exchange Policy
- Exchanges are only available for defective or damaged items.
- If you wish to exchange an item, contact our support team within 7 days of delivery.
- Once the returned item is received and verified, we will ship the replacement product at no additional cost.
6. Refund Policy
If eligible, refunds will be processed within 5-10 business days after the returned product is received and inspected.
Refunds will be issued to the original payment method. If the payment was made via Cash on Delivery (COD), the refund will be processed through bank transfer after verifying the provided account details.
In case of delays beyond our control (such as banking processing time), we will keep you informed.
7. Important Notes
- Customers must provide a valid proof of purchase (order confirmation email or invoice) when requesting a return.
- If an item is returned in a condition that does not meet our return criteria, we reserve the right to deny the refund or exchange.
- Spicy Hivez reserves the right to update or modify this Return Policy at any time. The latest version will always be available on our website.
For any further queries, feel free to contact our customer support team at [email protected] or call us at +91 98770 81319. We are here to assist you and ensure a smooth shopping experience.
