Refund Policy
At Spicy Hivez, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a transparent refund policy to ensure a smooth and hassle-free experience.
1. Eligibility for Refunds
Refunds are issued under the following conditions:
- You received a damaged or defective product.
- You were sent the wrong item.
- The product was expired or compromised in quality upon arrival.
- Your order was not delivered within the promised timeframe (excluding delays due to unforeseen circumstances like natural disasters or courier issues).
To be eligible for a refund:
- You must notify us within 7 days of receiving the product.
- The product should be unused and in its original packaging (except for cases involving damaged or defective items).
- Proof of purchase and supporting evidence (such as images of the damaged or defective product) must be provided.
2. Refund Process
If you meet the eligibility criteria, follow these steps to request a refund:
Contact Us: Email us at [email protected] or call us at +91 98770 81319 with your order details and reason for the refund. Attach clear photos or videos as proof (if applicable).
Approval & Processing: Our team will review your request within 2-5 business days and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days to your original payment method.
Online Payments: If you paid via credit/debit card, UPI, or net banking, the refund will be credited to the same account within 5-10 business days (depending on bank processing times).
Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer, and customers will need to provide their bank account details for the transfer.
Wallet Payments: If the purchase was made through an online wallet, the refund will be credited back to the same wallet.
3. Non-Refundable Items
Certain items and situations are not eligible for a refund:
- Opened or used products (unless defective upon arrival).
- Change of mind or personal preferences.
- Discounted or promotional sale items.
- Orders placed incorrectly by the customer.
- Returns made beyond the 7-day return window.
4. Cancellations & Order Modifications
- Order Cancellation Before Shipment: If you wish to cancel an order before it is shipped, you may do so by contacting us within 12 hours of placing the order. A full refund will be issued.
- Cancellation After Shipment: Orders that have already been shipped cannot be canceled. However, if you refuse delivery, a refund (excluding shipping charges) will be processed once the package is returned to us.
5. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- Check your bank statement to confirm if the refund has been credited.
- Contact your payment provider, as processing times may vary.
- If you still have not received your refund, please contact us at [email protected], and we will assist you.
6. Policy Updates
Spicy Hivez reserves the right to modify or update this Refund Policy at any time. The latest version will always be available on our website.
For any refund-related queries, feel free to reach out to our customer support team at [email protected] or call us at +91 98770 81319.
